Physio East Privacy Policy 

At Physio East, we are committed to protecting the privacy of personal information. We will not disclose personal information without consent or reasonable and lawful notice, except when required or permitted by law.

What information do we collect?

We collect personal information that is necessary to provide services to you and that is necessary to facilitate
payment for those services. The personal information we collect includes contact information, health information
and financial information when needed. Contact information may include your name, phone number(s),
email address, case/claims coordinator and mailing address. We collect a variety of health information
including your health history, the nature of the treatment you are receiving, the names of your other
health care providers, family medical history, subjective history, objective findings, diagnosis and treatment.
Financial information may include information about your insurance benefits coverage, credit card information,
the name of your employer and/or other information to facilitate payment services which may be utilized.

What do we use your information for?

The purpose of collecting contact information is to open & update your patient file, invoice for services, remind
you of upcoming appointments or contact you regarding your diagnosis and treatment. The purpose of collecting
health information is for the purpose of assessment, diagnosis and the provision of treatment. The purpose of
collecting financial information is to make arrangements for payment of services provided when needed.

Who do we share your information with?

Contact information may be disclosed to third party health benefit providers and insurance companies where
you have submitted a claim for reimbursement or payment of all or part of the cost of treatment or where we have
been asked to submit a claim on your behalf.

Health information may be disclosed to:
● Third party health benefit providers and insurance companies where you have submitted a claim for reimbursement or payment of all or part of the cost of treatment or where we have been asked to submit a claim on your behalf.
● Workers Compensation Board (WCB) or your employer if you have made a WCB claim
● Other healthcare professionals who are also providing you with care
● Other professionals such as your lawyer or adjuster if you were injured in an accident

Financial information may be disclosed to your insurer, a third party payor or as necessary to facilitate
payment where required. Privacy Policy In addition personal information may be disclosed without your
consent when we are required to do so by law.

What steps do we take to protect your personal information?

Our records containing your personal information are stored in a secure place.
Our electronic records are stored on hardware that is secure.
Passwords are used on all computers.
We take care to protect screen monitors from public viewing.
Paper records that are transferred outside our office in sealed envelopes by secure methods.
Telephone discussions with patients are carried out with sensitivity to ensure that your personal information
is not disclosed to others.
Electronics information is transferred in secure files and made anonymous whenever possible.
We do not share your personal information outside our office for marketing, promotional, publicity, education or
research purposes without your consent.
If we hire consultants or contractors who might have access to any of your personal information, we
will take steps to ensure that the consultant or contractor also protects your privacy.

How can I access and correct my personal information?

You can make a request to look at your personal information by asking a staff member at the clinic. They may
refer you to a privacy officer. We will attempt to help you understand the reasons we have information
that is in your records.
You may request that we change your personal information if it is inaccurate, incomplete
or not up to date. If you believe there is a mistake in your personal information you may request that we change
it and we will consider your request.
If you request a copy of your record we will provide it to you in a reasonable period of time. If we charge you for
the cost of copying the record we will advise you of the cost in advance.

How long do we keep your information?

We are required by legislation to keep your records containing personal information for a specific period of time.
We keep your records for a maximum of ten years from the last date of service. We destroy personal information
in paper records by shredding it on the expiry of the ten year period. We destroy personal electronic
information by deleting it. When discarding hardware we make sure the hard drive is destroyed.

Who should I contact for more information?

If you have a concern about your personal information please feel free to ask the administrative staff.
If you have a concern that is not being resolved and you wish to make a complaint please address your concern in
writing to physioeast@live.ca